Privacy Policy

This Privacy Policy governs the manner in which Ironwood Grooming collects, uses, maintains, stores, discloses, and protects personal information obtained from users of our website, online store, and related services. By accessing or using any portion of the Ironwood Grooming website, you expressly acknowledge, understand, and agree to the practices described herein.

1. Collection of Personal Information

Ironwood Grooming may collect personal information from users in a variety of ways, including but not limited to when users visit the site, place an order, subscribe to a newsletter, fill out a form, or engage with any interactive feature. The categories of information collected may include:

• Identifiers such as name, email address, billing address, shipping address, phone number, and IP address

• Commercial information including purchase history, product preferences, and transaction records

• Internet or device activity including browsing behavior, session data, and interaction with website features

• Payment information processed securely through third party payment processors

Users may refuse to provide personal information; however, doing so may limit access to certain features or services.

2. Use of Personal Information

Ironwood Grooming may use collected information for the following lawful business purposes:

• Processing, fulfilling, and managing orders

• Communicating with customers regarding orders, updates, promotions, or inquiries

• Detecting, preventing, and addressing fraud or unauthorized activity

• Improving website functionality, user experience, and service offerings

• Complying with legal obligations, regulatory requirements, or law enforcement requests

3. Disclosure of Personal Information

Ironwood Grooming may disclose personal information to third party service providers strictly for operational purposes, including but not limited to payment processing, shipping, website hosting, analytics, and customer support. These service providers are contractually obligated to:

• Maintain the confidentiality of personal information

• Use the information solely for the purpose of providing contracted services

• Implement reasonable security measures to protect the data

Ironwood Grooming does not sell, rent, lease, or trade personal information to third parties.

4. Data Security

Ironwood Grooming implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and Ironwood Grooming cannot guarantee absolute security.

5. Data Rights

Subject to applicable law, users may request:

• Access to the personal information we maintain

• Correction of inaccurate or incomplete information

• Deletion of personal information, subject to legal exceptions

• Restriction or objection to certain processing activities

Requests may be submitted to info@ironwoodgrooming.com. Ironwood Grooming may require verification of identity before processing any request.

Shipping Policy

This Shipping Policy governs all shipments originating from Ironwood Grooming. By placing an order, you acknowledge and agree to the terms below.

1. Order Processing

Orders are processed in the order they are received. Standard processing time is one to three business days, excluding weekends and federal holidays. Processing times may be extended during periods of high demand, supply chain disruptions, or unforeseen operational delays.

2. Shipping Methods and Delivery

Shipping methods and estimated delivery timelines are displayed at checkout. All delivery timelines are estimates only and do not constitute a binding guarantee. Ironwood Grooming is not responsible for delays caused by:

• Carrier errors or disruptions

• Weather conditions

• Customs inspections

• Incorrect or incomplete shipping information provided by the customer

3. Transfer of Risk

Risk of loss, damage, or theft transfers to the customer upon Ironwood Grooming’s delivery of the package to the carrier. Title to the goods transfers at the same time.

4. Lost, Damaged, or Delayed Shipments

Customers must notify Ironwood Grooming promptly if a shipment is lost, damaged, or materially delayed. Ironwood Grooming will assist in filing a claim with the carrier; however, resolution is subject to the carrier’s policies and investigation procedures.

Return and Refund Policy

This Return and Refund Policy applies to all purchases made through the Ironwood Grooming website.

1. Eligibility for Returns

Customers may request a return within thirty days of the delivery date. To qualify:

• Products must be unused

• Products must be in original condition

• Products must be returned in original packaging

Items that are used, damaged by the customer, or returned outside the thirty day window may be denied.

2. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Ironwood Grooming, such as receiving an incorrect or defective product.

3. Refunds

Refunds will be issued to the original method of payment once the returned items are received and inspected. Shipping fees are non refundable. Ironwood Grooming reserves the right to deny refunds for items that do not meet return criteria.

4. Defective or Incorrect Items

Customers must notify Ironwood Grooming within thirty days of delivery if an item is defective, damaged, or incorrect. Ironwood Grooming may request photographic evidence to verify the issue.

Terms of Service

These Terms of Service constitute a legally binding agreement between the user and Ironwood Grooming.

1. Acceptance of Terms

By accessing or using the Ironwood Grooming website, you affirm that you are at least eighteen years of age and legally capable of entering into binding agreements.

2. Prohibited Conduct

Users agree not to:

• Interfere with website functionality

• Attempt unauthorized access to systems or data

• Use the website for fraudulent or unlawful purposes

• Copy, reproduce, or distribute website content without written consent

3. Intellectual Property

All trademarks, logos, product descriptions, images, and other content are the exclusive property of Ironwood Grooming. Unauthorized use is strictly prohibited.

4. Modifications

Ironwood Grooming reserves the right to modify, update, or discontinue any portion of the website or these Terms at any time. Continued use constitutes acceptance of revised terms.

5. Limitation of Liability

To the fullest extent permitted by law, Ironwood Grooming shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or website. Total liability shall not exceed the amount paid for the product giving rise to the claim.

6. Governing Law

These Terms are governed by the laws of the State of California without regard to conflict of law principles.

Disclaimer

All Ironwood Grooming products are intended for external use only. Customers should discontinue use immediately if irritation or adverse reactions occur. Individual results may vary based on personal skin and hair characteristics.

Information provided on this website is for general informational purposes only and is not intended as medical advice. Customers with allergies, sensitivities, or medical concerns should consult a qualified professional before use.

Contact Information

For questions regarding orders, policies, or general support, please contact:

Ironwood Grooming Support support@ironwoodgrooming.com